The Chinese Windows Phone Store's billing breaks, Microsoft working on a fix

The Chinese side of the Windows Phone Store has had a bumpy time lately. For the last a few days, Chinese users have been experiencing problems when trying to purchase apps. Many institute it incommunicable to download whatever paid app; you go through the payment process merely to get an error bulletin. The money gets accepted by the Windows Phone Shop well enough, only the app license never comes. Some adequately persistent folks have tried repeatedly, paying $3 for Angry Bird Seasons in three shots. Yet they still failed to go the app at the end of the day.

This is pretty bad. Windows Telephone Store hiccups at times, as we know. Normally information technology's not a huge problem, as app delivery failure always get hand in hand with billing failure. Simply Microsoft has seriouly riled a number of Chinese users with the unilateral app purchase failures this time.

Chinese site WPDang managed to go an official reply from Microsoft Cathay earlier today:

"Windows Telephone Store (Chinese region) suffered a service glitch from Feb 22 through 24. The impact was that some users could not download apps and games that they've already paid for. At present the glitch is patched, and nosotros will fully refund everyone afflicted. The refunding volition exist returned to your AliPay account inside iii to 5 days. Please feel complimentary continue shopping in the Windows Phone Store now. Should you have any other trouble, please contact us through the Microsoft Windows Phone Support folio."

It should be noted that considering credit cards are non household items in China, Microsoft is working with AliPay (consider information technology "Cathay'due south homegrown PayPal") to smooth out the app buy problem in the Windows Telephone Shop. Therefore the refund process is going to exist a chip complicated. Microsoft is at present reaching out to afflicted users through e-mail, phone calls, and its online support forum to process refunds case by case.

Source: WPDang

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